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Real work
Building an internal FAQ app with the knowledge team
An internal FAQ app, designed and built with the knowledge team to make information easier to find.
- Role
- Operations Manager
- Organisation
- Companies House
- Tools
- Power Apps, Power Automate, SharePoint
- Timeframe
- May 2025 to Sept 2025
In collaboration with the knowledge team
The problem
Context and problem
The app was designed to improve access to information and reduce dependency on knowledge-team support.
The solution
An FAQ app designed with the knowledge team
I worked with the knowledge team to design and build an internal FAQ app using Power Apps, Power Automate and SharePoint.
Team FAQ
How it works
From question to answer
If the FAQ doesn't have the answer, the question is routed to the knowledge team.
The outcome
Delivered and handed over
I delivered the app and handed it over, then left the organisation, so I can't report on the results.
Skills demonstrated
Skills demonstrated
- Stakeholder collaborationStakeholders
- Requirements gatheringRequirements
- Power Apps and SharePoint buildBuild
- Power AutomateAutomation
- User-centred designDesign
Diagrams and screens are recreated mockups. Details simplified and anonymised.